Featured Reseller: Debra's Medical Telemessaging

Two hands shaking

Debra’s Medical Telemessaging, a Victor/Booth Communications Company, is a family-owned business that was started in 1988 out of a dentist’s office with just 1 account. Back in the day they had a variety of clients, including funeral homes, limousine services, and doctor’s offices. In 1995 they moved to Berkley, MI and sold off their non-medical accounts to specialize in the medical profession. When Debra passed away in 2018, her daughter, Jamie, became the sole owner. Today Debra’s Medical Telemessaging is a small, but busy business with 13 staff, serving approximately 1500 physicians (350 accounts). 

In 2014 they added miSecureMessages to their product offerings. Many of their clients had made the switch from pagers to texting since they didn’t want to carry around pagers anymore and had cell phones. miSecureMessages was a hard sell in the beginning, but the risk of incurring HIPPA violations was a big factor that helped get their clients on board. 

The biggest challenge Debra’s Medical Telemessaging has encountered with miSecureMessages is convincing the older generation who are not as tech savvy that this is an easy solution. Making sure they have a good internet connection to download the app and a compatible smart device are key to getting users set up. Their users find it simple and learn that the app is as easy to use as sending a text. 

They recently were able to convince one site to start using miSecureMessages by just having one physician try out the app for a few days. This allowed them to see how easy it is to use and led to all physicians deciding to utilize it. 

miSecureMesssage is a time saver for their business. They currently have 585 miSecureMessages licenses. The number of call outs to customers has decreased and not having to give out messages is convenient. The app has freed up their time so they can service more accounts. The read receipts are a comfort to know the message was received and read. Jamie Pineau, Owner, stated that, “miSecureMessages has definitely been a benefit for our business. Our Supervisors love it; it makes their jobs easier to get messages thru so they are not tied up and the workload does not back up.”