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Five Things to Consider When Selecting a Secure Messaging Platform

As more and more healthcare organizations move towards utilizing their professionals’ own personal digital devices as part of their duties, one question that healthcare administrators will have to face is how to choose the right secure messaging platform. This is no small decision: choosing an incompatible or insufficient platform can be costly, both to the organization and to the clients.

In order to help make this important decision a little easier, here are five questions for administrators to consider when selecting a secure messaging platform.

Is a BYOD strategy the best way to deploy healthcare apps?

Personal devices are saturating all facets of our society. The healthcare sector is no exception. Healthcare professionals, from nurses to doctors to home healthcare workers, are more and more frequently employing personal devices in the course of their work-related activities. A recent report showed that 80% of doctors use medical apps on their Smartphones.

miSecureMessages Adds New Functionality with New Server Version 6.5

 

McFarland, WI – Amtelco’s 1Call Division is pleased to announce the release of miSecureMessages Server Version 6.5, with enhancements for both users and administrators.

User Features

  • Easier Registration – App users will appreciate a faster registration process, helping them quickly get started using miSecureMessages
  • Quick Phrases – different groups of users can now have unique Quick Phrases (formerly called Canned Responses)
  • Improved Performance – users will notice speed and performance improvements

 

Interoperability Strategy in Healthcare and Hospital Facilities

For years, the concept of “interoperability” has been something of a holy grail in the exchange of health care information. Interoperability is the open flow of electronic communication across all sectors of patient care. This includes exchange of clinical information-- medical histories, lab results, prescription statuses, and appointment records-- between health care professionals and patients. But true interoperability encompases seamless transmission of data across all sectors of the health care system, including both clinical and financial realms.

The Importance of Secure Messaging Among Hospice and Home Healthcare Workers

Hospice and home healthcare workers play a vital role in ensuring comfort, safety, and recovery for a uniquely vulnerable clientele. Be it the hospice worker ensuring thoughtful, compassionate care in end-of-life situations or the healthcare worker working with a patient to stabilize and recover within his or her home, these health professionals are truly on the frontline of patient care.

HIPAA Text Messaging Policies

Anybody who has spent any time in a public space, be it a coffee shop, a mall, or a restaurant, can attest to the fact that text messaging has become ubiquitous. Billions of text messages are sent every day, and for many people, text messaging has replaced other forms of digital communication, such as emails, as their primary means of correspondence.

miSecureMessages Celebrates Six Years of Secure Texting, along with New Server Version 6.5!

McFarland, WI – The 1Call Division of AMTELCO is pleased to announce that miSecureMessages is celebrating six years of secure texting and messaging. Since being introduced in February 2011, miSecureMessages has continued to be vital to maintaining Protected Health Information (PHI), ensuring healthcare organizations meet and HITECH regulations.

In addition, the new miSecureMessages Server Version 6.5 introduces a number of new features, including:

How Secure is your Information?

We live in an information-driven world: advents such as big data, cloud-based storage, and online databases allow for the gathering and storing of information to a degree unimaginable just a generation ago. Unfortunately, the sheer volume of information and data-- much of it personal-- means we also live in a world increasingly prone to violations of privacy.

Why Secure Messaging Apps Are Replacing Pagers

The pager: it is a healthcare symbol as familiar as the stethoscope draped around a doctor’s neck. Pagers have been an essential part of the doctor’s toolkit since their introduction in the 1950’s. There have been many, many technological advances in healthcare since then, but pagers have endured.

HIPAA Audits: Are You Prepared? (Part 3)

Is miSecureMessages integrated with other products?

miSecureMessages integrates with Amtelco’s call center and enterprise solutions, such as your operator console software, web directories, on-call scheduling, web scripting, MergeComm middleware, and Red Alert mass notifications.

 How can miSecureMessages help my organization?

In addition to encryption, using miSecureMessages also:

HIPAA Audits: Are You Prepared? (Part 2)

How can I protect my organization?

It’s more important than ever to ensure that your organization is using or providing secure, encrypted tools when communicating about patients. Under the HITECH Act of 2009 requirements, which supplemented the HIPAA security guidelines, ePHI handled by both Covered Entities as well as their Business Associates must be transmitted, stored and accessed securely, as well as protected from reasonable threats and unauthorized access.

 What is encryption?

miSecureMessages Helping to Reduce Waiting Times

Time Spent Waiting

Have you ever had to wait around in the hospital for papers or discharge information? An unfortunate reality is that both patient and physicians have to wait. While some of it’s because of genuine delays, there’s a factor related to the outdated communication technologies and methods used which further slow things down.

 The Cost Effect

Moving Beyond Pagers into Secure Messaging

Why do people still use aging and insecure paging technology? First let's talk about the importance of security in your communications between staff. Secure messaging is of the utmost importance for medical staff and practitioners. It's very important to keep details and private information of the patient secure. Keeping HIPAA compliant is essential.

Jackson-Madison - Efficient HIPAA Compliant Communications

Jackson-Madison County General Hospital uses miSecureMessages to send secure messaging from clinical users to physicians, nurses to physicians, as well as for physician-to-physician communications

HIPAA Compliance for Your Mobile Wearable Devices

miSecureMessages HIPAA Compliance Apps are available for Android devices, Apple devices and now for wearable devices like the new Apple Watch. To send a message, quickly select one or more recipients - or even an entire group - type your message, and send! You can choose your alert sounds, set alert intervals, and more, making the App work exactly as you want.

Is Your HIPAA Compliant Messaging App User-Friendly?

Is it easy to use?

miSecureMessages Apps are available for Android devices and Apple devices. To send a message, quickly select one or more recipients - or even an entire group - type the message, and send! Choose an alert sound, set alert intervals, and more, making the App work exactly as needed.

Does It Keep You Connected?

miSecureMessages works on both WiFi and 3G/4G networks, ensuring coverage. Messages can be marked as High Priority, promoting even faster response times.

Become a Certified Partner and Offer Secure Messaging to Your Clients

When you join the miSecureMessages Certified Partner Program, you receive a set of core benefits that can help your business become more profitable, better serve clients, and build connections to reach your full business potential. You’ll have the ability to stay in touch and provide federally-mandated HIPAA compliant messaging.

Differentiate yourself from the competition!

“I Lost My Phone!”

Four words we hope we never hear, but it does happen, and it happens more than we think. While it’s hard to pinpoint an exact number, some estimates show that between 3 million and 4.5 million smartphones were stolen in 2013. And that number does not even include cell phones that were simply lost.

These numbers may seem staggering, but consider what happens when a lost or stolen phone belongs to your healthcare provider. In the wrong hands, this can have serious implications, especially if providers send unsecured messages that contain patient information.

miSecureMessages Offers Spectralink Integration

Date: May 11, 2015

For Release: Immediately

Contact:  Matt Everly, 608-838-4194, maeverly@1call.com

McFarland, WI – The 1Call Division of AMTELCO is pleased to announce that miSecureMessages integrates with Spectralink PIVOT™ smartphones. The PIVOT smartphones are based on the Android™ platform, offering an easy integration with the miSecureMessages Android App.

miSecureMessages Now on Android™ Wearables

The 1Call Division of AMTELCO is pleased to announce that miSecureMessages offers “out of the box” functionality on Android™ wearable devices. The Android wearable devices, currently available as smartwatches, are designed to give users faster access to important information, such as notifications from miSecureMessages. The miSecureMessages user receives a notification on their Android wearable device, indicating that they have a message, and who sent the message.

Tracking Services rendered using miSecureMessages

Accountability is now a key word in the Health Care industry. We need to be transparent and accountable for the work we do and don’t do. Keeping that in mind, it is imperative that we insure we can not only get work done, but track how it is done, by whom and for whom. Capital Health had moved to a case costing accounting formula. How much does a specific service, procedure or department cost?

What’s New with miSecureMessages?

The answer is: PLENTY! Since first being introduced in early 2011, miSecureMessages has seen a lot of impressive changes.

Here are the update highlights in just the past two years:

The Art and Science of Saving Communication Time in Patient Transportation at Capital Health

Hospitals are all about moving patients or medical equipment from place to place. It may be from the operating room to a room or from a room to a test. The key is making the movement smooth and timely.

Who Needs Secure Communications?

It seems like a new data breach is in the headlines every month – or sometimes more. Keeping your data safe and eliminating outside access to your personally identifying information is more important than ever. We’ve all heard and seen the reports about using secure passwords, and some sites even “rate” the passwords we use! We know WE are keeping our data safe, but what about all the businesses we interact with that have our personal data? Are they keeping our information safe? Every business needs to maintain privacy for their clients’ and consumers’ personal data.

Welcome to our new Blog

After much research, and even more effort by our Web development team, we are pleased to show you our new miSecureMessages site! We’ve added more content for you, giving you a single location to find the latest news and developments about miSecureMessages – our fast, secure, cloud-based or on-site HIPAA-compliant messaging and notification solution. Apps are currently available for Android™ and Apple® smart devices – with more currently in development!

New miSecureMessages Version to Add Major Enhancements

AMTELCO’s miSecureMessages solution offers secure two-way smart device and secure Web messaging, saving critical time and encrypting messages to meet HIPAA and HITECH requirements. miSecureMessages uses the widespread availability and convenience of smart devices and Internet access, and adds encryption to keep communications private. AMTELCO is pleased to announce the release of the new miSecureMessages Server version 6.3, which adds several key features for miSecureMessages administrators and users. Enhancements included in the miSecureMessages Server version 6.3 include:*

 

Major Enhancements Released for miSecureMessages Apple® App

AMTELCO’s 1Call Division is pleased to announce that a significant miSecureMessages App update for Apple® devices is available. This new update features an impressive set of user interface enhancements, as well as a number of important security enhancements. The new miSecureMessages App now also features iOS 7 design enhancements throughout the App, and includes a new icon to match the iOS 7 look.  The miSecureMessages Apple App is available for iPad®, iPhone®, and iPod touch®.

New Android™ Update for miSecureMessages

1Call is pleased to announce an updated miSecureMessages Android™ App. miSecureMessages provides secure two-way smart-device messaging, saving critical time, and safeguarding Protected Health Information (PHI), helping ensure HIPAA and HITECH compliance. In addition to Android, miSecureMessages Apps are also available for Apple® iPad®, iPhone®, and iPod touch® devices.

Southern Voices, Inc. - Increases Income with miSecureMessages

Healthcare organizations, as well as other organizations that rely on safe communication, needed a new way to communicate securely, a system that could benefit their organizations. Southern Voices was able to provide that solution by giving them a safe and secure alternative to pagers.

miSecureMessages Apple® App Update Offers Enhanced User Interface

AMTELCO’s 1Call Division is pleased to announce that an update for the miSecureMessages app for Apple® devices is now available. This new update features a redesigned user interface that improves usability and boosts performance and responsiveness. The Apple miSecureMessages app, which replaces pagers by providing secure two-way communications, is available for iPad®, iPhone®, and iPod touch®. miSecureMessages saves hospital staff more than one minute per communication as compared to legacy pager technology.

miSecureMessages® App Updates Focus on User Friendliness

These updates streamline the user interface, offering more convenient features, and providing access to more device settings. The new enhancements include:
 
Contact Circles
Contact Circles help organize contacts into categories, such as departments and physician groups. For users, this speeds the process of quickly contacting the correct people.

Group Messaging
Users can send messages to multiple individuals simultaneously, including sending to a Contact Circle. Individual recipients can be added or removed from the list.

miSecureMessages Android™ and Apple® Apps Add Enhanced Features

The 1Call Division of AMTELCO is pleased to announce that powerful new features are now available for the Android™ and Apple® miSecureMessages Apps. miSecureMessages is a secure, two-way instant smartphone and tablet messaging App that uses encryption to keep communications private.

The Android release includes new graphical “talk bubbles” on the message view screen, and extra Help on the set-up screens. The set-up screen now limits phone numbers to English letters and numbers, and to further enhance security, the license key is masked.

Updated Apple miSecureMessages App Offers Enhanced Features

The 1Call Division of AMTELCO is pleased to announce that the miSecureMessages™ App for Apple® devices has been updated, and is now available for download on the iTunes® store. miSecureMessages sends encrypted messages to smartphones and mobile devices, and allows for secure two-way communications, making it vital for maintaining Protected Health Information (PHI). miSecureMessages saves critical time for clinicians and patients, helping organizations ensure they meet HIPAA and HITECH regulations, while also providing better patient care.

miSecureMessages™ Adds New, Enhanced Reporting Features

miSecureMessages™ sends encrypted messages to smartphones and mobile devices, and allows for secure two-way communications, making it vital for maintaining Protected Health Information (PHI). miSecureMessages saves critical time for clinicians and patients, helping organizations ensure they meet HIPAA and HITECH regulations, while also providing better patient care. miSecureMessages is ideal for replacing pagers, with apps available for Android™ and iPad®, iPhone®, and iPod Touch® to provide secure, two-way messaging.

miSecureMessages App Available on Android Market

The 1Call Division of AMTELCO is pleased to announce that the miSecureMessages App is now available for download to Android™ mobile devices on the Android Market. The innovative miSecureMessages application sends encrypted messages to smartphones, and allows for secure two-way communications, making it vital for maintaining Protected Health Information (PHI). This helps healthcare organizations ensure that they meet HIPAA and HITECH regulations, while saving critical time for physicians and patients.

miSecureMessages Adds New Features

miSecureMessages now features an even tighter integration with miOnCall and Web On-Call, allowing users to view and update their Custom Status directly from the miSecureMessages App. In addition, the person sending a message using miSecureMessages can access the On-Call Schedules to send a message to the current on-call personnel, helping ensure the correct person receives the message.

1Call Introduces miSecureMessages Encrypted Messaging

The 1Call Division of AMTELCO is pleased to introduce miSecureMessages, a new subscription-based cloud application that pushes encrypted messages to mobile devices using security protection. miSecureMessages is vital to maintaining Protected Health Information (PHI), ensuring healthcare organizations meet HIPAA and HITECH regulations.