Leadership style and communication have been facing uncertain changes throughout recent years. The pandemic is transitioning leaders to focus on adaptive and flexible leadership.

The pandemic has significantly impacted people's mental health, shifting priorities toward wellness and self-care. More people have become more aware of the importance of maintaining physical and mental health.

Miscommunication plus poor teamwork is a dangerous combination for any organization. In healthcare, medical errors can even be lethal. To effectively raise the teamwork dynamic and performance, administrators must consider if communication is a barrier to the team's workflow.

Misdiagnoses are dangerous to a patient's health outcomes and contribute to medical errors. When healthcare providers think of misdiagnoses, the reasoning behind misdiagnoses happening is due to inexperience.

Genetic testing is on the rise. Genetics can determine whether one has a disease or disability and what causes diseases to detonate. The brain is fragile yet powerful in delivering information.

Medical care faces many challenges, such as intra- and inter-hospital patient transfer. Healthcare providers cannot afford miscommunication with different levels of care and medicine to give to patients.

Healthcare providers are always highly exposed to stressful events, and depending on the department and positions healthcare providers are in, some may face more or less patient volume. Healthcare providers' health is just as important as patient health.

Hospitals should secure protected health information (PHI) and keep PHI secure. According to the U.S.

Due to the rise in RSV, the volume of patients is still rising. With the increasing pressure that healthcare providers face, patient care experience is more extended wait times, access issues, and short staffing causes a delay in responsiveness.

Healthcare providers face challenging working conditions, mental health is stigmatized, and even more so in the healthcare industry. Burnout is the most common sign, and mental health needs to be prioritized.

First, let's understand health equity; according to CDC, "Health equity is the state in which everyone has a fair and just opportunity to attain their highest level of health." Health equity requires systems and policies to change, and healthcare providers can start by eliminating preventable hea

Our emergency messaging system creates a safer hospital environment for staff and patients.

Health gaps are detrimental to public health. Here are some resources and steps for healthcare providers to reduce health gaps.

There are many communication barriers in healthcare, but how to solve them? First, providers must understand the types of obstacles, and leaders must also be aware of them.

Active listening is emphasized and popular within healthcare, yet how does one become successful while practicing active listening? Our previous communication-based blogs have highlighted what successful leaders do!

Understand the culture your team adopts and how to mitigate the imbalance. Learn how overly cooperative and competitive culture can harm cross-department communication!

Intercultural communication is quintessential in healthcare. Develop intercultural competency to increase healthcare provider and patient communication satisfaction! Become a successful leader by equipping intercultural skills learned from the blog here!

Effective communication is a learning process. Successful communication is necessary yet rare in healthcare, especially when messages transfer from one department to another.

Healthcare is diverse, so becoming culturally competent is crucial in delivering quality care. Learn about verbal and nonverbal communication to enhance relationships between team members and build cohesive organizational culture.

Leaders can harmonize or disrupt an organization. That's why learning the leadership style is crucial in aiding one's understanding of their leadership style. Learn more about which leadership style is compelling and favored within healthcare!

Learning about your team's communication style can reduce future conflicts. Better support team members and develop strong social relations.

Patient satisfaction is different from patient experience.

Our parent company, Amtelco, announced that our CEO, Tom Curtin, was recognized as the 2022 Association of Teleservices International (ATSI) Hall of Fame award recipient.

The most recent miSecureMessages app version has many new features included in the upgrade.

Registration is now open for 1Call's 16th Annual Leadership and Training Seminar which will be held at the Madison Concourse Hotel in downtown Madison, Wisconsin on Tuesday, September 27 through Thursday, September 29, 2022.

Notification of critical lab results is a crucial function of the clinical laboratory.

Information technology tools are becoming an essential component of medical lab communication.

Google announced it will be making a change to the allowed methods of e-mail authentication on May 30th, 2022. This change removes basic authentication, which is the use of a simple user name and password, to log into Gmail services.

Wisconsin State Journal Named miSecureMessages' Parent Company, Amtelco, as a Winner of the Madison, WI Top Workplaces 2022 Award

miSecureMessages customers who are currently using the miSecureMessages Server Version 6.6 will have to make an upgrade to a newer version of miSecureMessages by April 15, 2022.

Traditionally, remote work for healthcare positions was limited to medical billing, coding and transcription.

A secure messaging app can bridge communication gaps between disparate technology to streamline communication.

Amtelco and their 1Call healthcare division today announced the release of new server version 6.8 for their secure messaging app called miSecureMessages. 

The coronavirus outbreak has highlighted the importance of minimizing the spread of germs and the ability to socially distance themselves from others.

The pandemic has highlighted the important role telehealth and mobile healthcare plays to minimize the spread of germs.

President of American Tel-A-Systems, Tom Curtin, shares a New Year message with customers and employees.

Many of us are familiar with the term “the internet of things” (IoT), but only some know that the road to IoT began back in 1982, when grad students from the Computer Science Department at Carnegie Mellon University connected a modified Coke vending machine to the internet.

The average 500-bed hospital in the United States loses around $4 million each year directly due to inefficient communication, according to a study published in the Journal of Healthcare Management.

A Thanksgiving message from our President, Tom Curtin.

Hospitals staff use miSecureMessages and miTeamWeb together for fast online and mobile access to their on-call schedules, messages, directories, status, and much more.

The average 500-bed hospital in the United States loses around $4 million each year directly due to inefficient communication, according to a study published in the Journal of Healthcare Management.

Amtelco and their 1Call division are pleased to announce the addition of Jaimie Guidry and Kelli Harrigan to the Contracted Services team. 

Our miSecureMessages app seamlessly works with 1Call’s Intelligent Series (IS) Smart Paging feature to provide status-based messaging.

Debra’s Medical Telemessaging, a Victor/Booth Communications Company, is a family-owned business that was started in 1988 out of a dentist’s office with just 1 account.

The use of secure messaging apps and integrated personal devices have become even more important in our increasingly remote, work-from-home world.

System investments by the numbers: We know the cost of investing… What's the cost of NOT investing? 

Burnout—also called compassion fatigue or secondary traumatic stress—in the medical profession can be devastating. Burnout leads to depression, medical errors, high turnover rates, and even suicide.

The highly anticipated 6.8 version of miSecureMessages will be released soon! In today’s blog post, we will highlight some of the features that will be available with v6.8.

Did you know today is National Doctors' Day? Each year Doctors' Day is celebrated on March 30th to honor physicians for their work and contributions to society.

miSecureMessages is pleased to announce that the Wisconsin State Journal named Amtelco as a winner of the Madison, WI Top Workplaces 2021 Award.

miSecureMessages brings secure messaging and paging services to mobile devices. The app uses an encrypted web service to send secure messages to Android and Apple iOS based devices and can be tailored to meet each site’s secure messaging and paging needs. 

Hospital staff face a barrage of messages each day. Responding to messages needs to be done quickly and efficiently to enhance patient care and avoid delays. Replying to messages takes time, but there is a way for miSecureMessages app users to streamline the process by adding their own

Starting as a HIPAA-compliant secure messaging app, miSecureMessages has evolved into a unified communications application.

What is fingerprint scanning? The short answer is that fingerprint scanners take an image of a person’s fingerprint but in reality, the technology is more complex.

Are you still using the 6.6 version of miSecureMessages? Did you know it’s free to upgrade to the current 6.7 version? There are many useful features in v6.7 that aren’t available in v6.6. Here are some of the benefits you’ll enjoy when upgrading to v6.7:

The Department of Health and Human Services’ Office for Civil Rights (OCR) conducts occasional audits of covered entities and their business associates, to ensure they comply with HIPAA regulations. Covered entities include health plans, healthcare clearinghouses, and healthcare providers.

MCFARLAND, Wisconsin – January 19, 2021 — Amtelco today announced it is celebrating the 10-year anniversary and continued growth of their secure messaging app called miSecureMessages. 

Park Ridge Answering Service is a family run business that has been operating since 1970. They have maintained a hands-on philosophy to providing a high level of service to their customers.

Encryption is based on the science of cryptology and has long been used by individual people, the military, and government bodies to communicate classified information.

Streamlined communication is always beneficial, but when a crisis hits, efficient, accurate communication is absolutely essential. The COVID-19 pandemic created a unique crisis in communication.

Workers in all industries were challenged to find ways to work remotely in 2020 and still maintain the same level of productivity, security, and commitment to quality. 

New Year's Message From Tom Curtin - President, miSecureMessages and American Tel-A-Systems

As care teams become larger and are spread out over multiple sites, timely and accurate communication across the care continuum is more important than ever.

Protecting electronic patient health information (ePHI) has become even more critical since the healthcare industry has transitioned away from paper-based processes and into a more connected, electronic delivery model.

Answer Kansas City is a family-owned answering service that was started in 1976. Kent and Lisa Slavens have been the sole owners since 2003. They have a diverse client base that includes medical services, property management, and government services.

In this post, we look into the past, present, and future of healthcare communication technology. Technology has evolved significantly over time, especially when it comes to the ways in which we communicate. In the healthcare industry, the pager has played a big role in keeping healthcare teams connected, and it still does today.

The Novel Coronavirus (COVID-19) has made huge impacts on our health and day-to-day life throughout the world. The virus has led to overwhelm, particularly among the teams who are supporting and caring for those who are sick.

Why Hospitals Should Consider Updating to Secure Messaging 
The evolution of technology has made huge impacts on the way we do business, and all for the better. This is true for nearly all types of business, but none more than the healthcare industry.

Imagine you’re a doctor just finishing up with a patient who is suffering from life-threatening injuries. It’s critical that you move quickly, but you’re waiting for crucial lab results and aren’t sure if lab technicians are receiving your pages.

The importance of secure messaging in the business world.
Many people understand the importance of using a secure messaging solution in the healthcare industry. By replacing the traditional pager with a secure messaging app, doctors and nurses can remain HIPAA compliant, ensure the patient’s PHI is secure, and increase overall efficiency.

In healthcare, your business is subject to the privacy standards of the Health Insurance Portability and Accountability Act (HIPAA). The goal of HIPAA is to protect personal health information (PHI) that are held by doctors, insurance companies, and pharmacies.

Customers and Friends:

The global spread of COVID-19 is affecting every one of us.

At AMTELCO, we are committed to creating lasting, positive support for our employees, our customers and our communities.  Right now, we think that means we need to take some steps for the greater good.

Amtelco and the 1Call Division of Amtelco are pleased to announce the release of Version 4.2.0 of the miSecureMessages secure messaging app.

As more and more healthcare organizations move towards utilizing their professionals’ own personal digital devices as part of their duties, one question that healthcare administrators will have to face is how to choose the right secure messaging platform.

Got a New Phone? Or a New Tablet?

Here’s How to Migrate miSecureMessages to Your New Device!

When you start using a new device, there are a few easy steps to follow to continue using miSecureMessages.

It might be an extreme weather event-- a hurricane, a forest fire, a tornado. Maybe it’s an act of terror, or maybe it’s a failure of aspect of the infrastructure.

Personal devices are saturating all facets of our society. The healthcare sector is no exception. Healthcare professionals, from nurses to doctors to home healthcare workers, are more and more frequently employing personal devices in the course of their work-related activities.

For years, the concept of “interoperability” has been something of a holy grail in the exchange of health care information. Interoperability is the open flow of electronic communication across all sectors of patient care.

McFarland, WI – Amtelco’s 1Call Division is pleased to announce the new miSecureMessages Server Version 6.6, with significant enhancements for both users and administrators.

User Features

Hospice and home healthcare workers play a vital role in ensuring comfort, safety, and recovery for a uniquely vulnerable clientele.

Anybody who has spent any time in a public space, be it a coffee shop, a mall, or a restaurant, can attest to the fact that text messaging has become ubiquitous.

We live in an information-driven world: advents such as big data, cloud-based storage, and online databases allow for the gathering and storing of information to a degree unimaginable just a generation ago.

The pager: it is a healthcare symbol as familiar as the stethoscope draped around a doctor’s neck. Pagers have been an essential part of the doctor’s toolkit since their introduction in the 1950’s.

McFarland, WI – Amtelco’s 1Call Division is pleased to announce the release of miSecureMessages Server Version 6.5, with enhancements for both users and administrators.

User Features

Bring your own device (BYOD) is a trend that’s taking over workplaces of several different industries. A decade ago, few could imagine a hospital that allowed a nurse to pull out her personal smartphone in a patient’s room or a doctor that communicated with care teams over text messages.

If you step into any in-patient hospital or critical care center, you’ll notice one thing in common: near-constant, loud, piercing alarms. Of course, the purpose of an alarm is to get someone’s attention, immediately, when something abnormal occurs.

Protecting electronic patient health information (ePHI) has become even more critical as the healthcare industry slowly transitions away from paper-based processes and into a more connected, electronic delivery model.

We are pleased to announce that the miSecureMessages Android app version 4.1.1.49 will be released to the Google Play store on Tuesday, May 15, 2018!

Patients often have a whole team of medical professionals treating them. The Institute of Medicine found that each year the average elderly patient sees 7 physicians (5 specialists and 2 primary care physicians) across 4 different practices.

Technology and worldwide accessibility to the internet has made sharing information incredibly easy and efficient. By 2020 an expected 2.95 billion people will be using social networks. Our society today loves to communicate information via text, photo, audio, and video content.